ChatSathi was born from a simple observation: Indian SMBs were already running their businesses on WhatsApp, but had no real tools to do it well. We're changing that.
WhatsApp is where Indian commerce happens. From neighbourhood kiranas to fast-growing D2C brands, businesses close deals, answer queries, and build relationships over WhatsApp every day.
ChatSathi gives those businesses the professional tools that were previously only available to large enterprises — shared inboxes, automated workflows, sales pipelines, and analytics — all built around the channel they already use.
We watched small business owners juggle multiple phones to handle WhatsApp conversations, copy-paste the same messages hundreds of times, and lose leads simply because they couldn't keep up with the volume. The official WhatsApp Business app wasn't built for teams, and enterprise CRMs were designed for Western workflows that didn't translate to India.
So we built ChatSathi — a CRM that starts where Indian businesses actually are, not where Western software assumes they should be. We're an official Meta WhatsApp Business Solution Provider, which means you get the reliability of the official API with a product designed for the way Indian SMBs actually work.
Today, ChatSathi helps businesses across real estate, education, e-commerce, healthcare, travel, and restaurants close more deals, serve customers faster, and grow — all on the channel their customers already love.
Every feature we ship is driven by real feedback from Indian business owners. We build what you actually need, not what looks good on a roadmap.
Messages are business-critical. We hold ourselves to 99.9% uptime and use the official Meta API — never unofficial workarounds that put your account at risk.
Great software should feel obvious. We obsess over onboarding time, interface clarity, and removing every unnecessary step between you and closing a deal.
We price in rupees, design for Indian workflows, and support the industries that matter most to the Indian economy. This isn't a Western product adapted for India.
ChatSathi is an approved Meta WhatsApp Business Solution Provider. That means your messages go through Meta's official infrastructure — 99.9% uptime, full compliance, and access to features like the verified green tick.
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